Responsible Gaming at 2l89

Our Commitment to Safe Play

At 2l89, we take responsible gaming seriously. Our platform is designed for adults aged 21 and above who choose to engage in online casino games, cricket betting, slots and crash games as a leisure activity. We understand that for the vast majority of our Bangladesh players, gambling is a fun pastime — but we also recognise that for a small number of people it can become harmful.

That is why 2l89 provides a comprehensive set of responsible gaming tools built directly into the platform. These tools are free to use, take effect quickly, and are designed to help you keep gambling in its proper place — an enjoyable entertainment activity with a budget you control. We encourage all players to use these tools proactively, before gambling becomes a concern.

Responsible Gaming Tools

21+ Age Restriction

The 2l89 platform is strictly for adults aged 21 and above. This is not merely a policy requirement — it is a firm commitment to protecting younger people from the potential harms associated with online gambling. Every new account undergoes age verification as part of the KYC process, and accounts suspected of being registered by persons under 21 will be immediately suspended and funds returned pending verification.

If you share a device with family members or others who may be under 21, we strongly recommend using device-level parental controls and ensuring your 2l89 account is protected by a strong, unique password that you do not share. Responsible adults in a household are responsible for preventing underage access to gambling platforms on shared devices.

Deposit Limits Explained

Setting a deposit limit is one of the most effective ways to manage your gambling budget. 2l89 allows you to set a maximum deposit amount over three time periods. Once a limit is set, it takes effect immediately and cannot be increased until the current period expires — this cooling-off period is a deliberate safeguard.

• ▸Daily deposit limit — sets the maximum BDT amount you can deposit in any 24-hour period. Useful for players who want strict day-by-day control over spending.
• ▸Weekly deposit limit — sets the maximum BDT amount you can deposit within any rolling 7-day window. A good option for managing week-to-week entertainment budgets.
• ▸Monthly deposit limit — sets the maximum BDT amount you can deposit within a calendar month. Ideal for players who budget monthly and want a single guardrail to keep spending in check.

To set or adjust your deposit limit, log in to your 2l89 account and navigate to Responsible Gaming settings, or contact our support team at [email protected]. Reducing a limit takes effect immediately; increasing a limit requires the existing limit period to expire first.

Time-Out and Self-Exclusion

If you feel you need a break from gambling — whether for a few days or for an extended period — 2l89 provides two distinct tools to support you. Both are available immediately on request, with no questions asked and no cooling-off delay before they take effect.

• ▸Time-Out (24 hours to 30 days) — temporarily suspends your account for a period of your choosing. During a time-out you cannot log in, place bets, or make deposits. Withdrawals of existing balances remain available. Your account and all data are preserved and restored automatically when the time-out period ends.
• ▸Self-Exclusion (6 months, 1 year, or permanent) — a longer-term measure for players who feel they need a significant break or want to stop gambling entirely. During self-exclusion your account is fully closed for the selected period. You will not receive any promotional communications during this time.
• ▸To activate a time-out or self-exclusion, contact 2l89 support at [email protected] with your request. Our team processes all responsible gaming requests as a priority and will confirm activation within a few hours.
• ▸Self-exclusion cannot be reversed before the selected period ends. This is intentional — it means you can make a firm commitment to yourself knowing that the tool will hold. If you choose a permanent self-exclusion, the decision is final and your account will not be reopened.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following questions are adapted from widely used screening tools. If you answer yes to two or more of these questions, we strongly encourage you to contact our support team or take a break using the tools described above.

Tips for Safer Gambling

Whether you are a new player or a long-time 2l89 user, the following habits will help keep your gambling experience healthy and enjoyable.

• ▸Set a fixed entertainment budget before you play and treat it like a ticket to a cinema or sports match — money spent on enjoyment, not an investment to grow.
• ▸Play with time limits as well as money limits. Decide in advance how long you will play in a single session and use your phone timer or the Platform's session history to stay honest with yourself.
• ▸Never gamble under the influence of alcohol or when you are emotionally upset. Impaired judgment leads to larger bets and faster losses that you may regret.
• ▸Take regular breaks during longer sessions. Step away from the screen for at least 10 minutes every hour. Continuous play reduces decision quality and increases impulsive betting.
• ▸Keep gambling separate from your financial planning. Winnings are unpredictable and should be treated as a pleasant surprise, not factored into household income or savings goals.
• ▸Discuss your gambling habits openly with someone you trust. Keeping gambling a secret from family members is often an early warning sign that it is taking up more importance in your life than is healthy.

Need Help? Contact 2l89 Support

If gambling is becoming a problem for you or someone you care about, please do not wait. Reaching out early is always better than waiting until the situation becomes serious. The 2l89 support team is available around the clock, 7 days a week, and all responsible gaming requests are handled with complete confidentiality and zero judgment.

Our support team can help you activate deposit limits, time-outs or self-exclusion, answer questions about your account activity history, or simply talk through your concerns. You do not need to be in crisis to contact us — if you are thinking about whether your gambling is getting out of hand, that thought alone is a good reason to reach out.